Shipping & Returns
Shipping and payment conditions
Shipping Charges
Your shipping charges are displayed in the shopping cart when you add an item to it. Simply select your Country from the drop-down menu, and, for Australian customers only - your Postcode.
Stock and Shipping Time
We ship every business day - generally very early. Around 95% of orders ship from stock - the stock availability is displayed with each item and is generally very accurate - however we are human and occaisonally we might make a mistake. If something marked as "in stock" turns out to be unavailable we will notify you and you have the option to cancel the order.
Approximate Delivery Times (Standard Delivery): (Normal Times - Excludes delays associated with COVID!)
ACT and Sydney - 2-3 business days
Rest of NSW 2-4 business days
VIC/TAS 2-4 business days
SA 3-5 business days
QLD 2-5 business days
WA/NT 5-8 business days
Express Post is also an option with most orders and the price for this option is also displayed in the shopping cart.
Satisfaction
If you are unhappy with your purchase please contact us - incorrect product shipped or faulty product will be replaced. In addition, we understand it can be difficult to picture an item from images on the web so we have a 30 day money back policy on most stock items if you find it is not what you were after when it arrives - this applies to all Manfrotto, Gitzo, Domke, Zing, Inca, Kata, Metz, Samyang, National Geographic, Raynox and Acratech equipment as well as most other items excluding filters, consumables and software.
If you order an item which is not in stock we notify you within 12 hours and you can cancel the order if you wish.
If you purchase an item from us based on information we gave you and it was incorrect we will refund you in full - including shipping costs.
Payment Options
On checkout you have the option of paying by credit card - AMEX, Visa Mastercard - as well as by bank transfer and PayPal. If you select Bank Transfer the bank account details and a reference number will be displayed at checkout and also emailed to you. Orders are charged at time of ordering.
Warranty
All warranties on goods are Australian Warranties. Customers outside Australia should check with their local distributor of the product for warranty conditions. Customers outside Australia are responsible for shipping costs in both directions if they choose to have us perform warranty service. In the event of a problem contact us by email or telephone prior to shipping faulty goods to us - we may be able to arrange a quicker solution by shipping direct to the distributor for example. You will need a copy of your invoice for warranty claims - if you created an account on our webstore and purchased the item online then you will able to obtain an invoice by logging into your account. If you purchased over the phone contact us - we can generally find your invoice for you quickly.
You also have rights under consumer protection laws.