Your shipping charges are displayed in the shopping cart when you add an item to it.
Simply select your Country from the drop-down menu, and, for Australian customers only - your Postcode.
We ship every business day around 2pm - orders placed by 2pm will ship the same day.
Around 95% of orders ship from stock - not every item on the webstore will be in stock. You can check stock availability of a particular item by calling on 1800 50 80 82 or by using the "Contact Us" form.
Approximate Delivery Times (Standard Delivery):
Contact us for quicker shipping options
If you are unhappy with your purchase please contact us - incorrect product shipped or faulty product will be replaced.
In addition, we understand it can be difficult to picture an item from images on the web so we have a 30 day money back policy on most stock items if you find it is not what you were after when it arrives - this applies to all Manfrotto, Gitzo, Domke, Zing, Inca, Kata, Metz, Samyang, National Geographic, Raynox and Acratech equipment as well as most other items excluding filters, consumables and software. If you order an item which is not in stock we notify you within 12 hours and you can cancel the order if you wish.
If you purchase an item from us based on information we gave you and it was incorrect we will refund you in full - including shipping costs.
On checkout you have the option of paying by credit card - AMEX, Visa Mastercard - as well as by bank transfer and PayPal. If you select Bank Transfer the bank account details and a reference number will be displayed at checkout and also emailed to you.
For Australia domestic customers we do not charge your credit card until the goods are ready to ship except for special order items which are charged at time of order. Orders for shipment outside Australia are charged at time of order
All warranties on goods are Australian Warranties. Customers outside Australia should check with their local distributor of the product for warranty conditions. Customers outside Australia are responsible for shipping costs in both directions if they choose to have us perform warranty service.
In the event of a problem contact us by email or telephone prior to shipping faulty goods to us - we may be able to arrange a quicker solution by shipping direct to the distributor. You will need a copy of your invoice for warranty claims - if you created an account on our webstore and purchased the item online then you will able to obtain an invoice by loggin into your account. If you purchased over the phone contact us - we can generally find your invoice for you quickly.
All prices include the Australian 10% GST (Goods and Services Tax). International customers DO NOT HAVE TO PAY GST and the GST is deducted at Checkout. This only applies to goods shipped by us directly outside Australia - if you are a visitor here you have to pay GST on goods shipped to you locally - however, you may be able to claim a GST refund on departure under the Tourist Refund Scheme (TRS) - see below.
Buyers outside Australia do not pay GST but are responsible for any duties or taxes incurred on entry to their country. All shipments delivered outside Australia are supplied with commercial invoices and HTS customs codes to speed processing through customs. Under no circumstances will we mark a delivery as a gift or provide incorrect values on the commercial invoice/customs declaration.
To claim a refund you must:
The refund only applies to goods you take with you as hand luggage or wear onto the aircraft or ship when you leave Australia. (So large items like tripods, may not qualify)
The TRS is open to all overseas visitors and Australian residents, except operating air and sea crew
Full details of the scheme are available from Australian Customs.