Shipping Charges
Your shipping charges are displayed in the shopping cart when you add an item to it.
Simply select your Country from the drop-down menu, and, for Australian customers only - your Postcode.
Stock
Around 90% of orders ship from stock - not every item on the webstore will be in stock. You can check stock availability of a particular item by calling on 1800 50 80 82 or by using the red "Need Help" form which is on the right hand column of the webstore.
Satisfaction
If you are unhappy with your purchase please contact us - incorrect product shipped or faulty product will be replaced.
In addition, we understand it can be difficult to picture an item from images on the web so we have a money back policy on most stock items if you find it is not what you were after when it arrives - this applies to all Manfrotto, Gitzo, Domke, Kelly Moore and Acratech equipment as well as most other items excluding filters and software.
If you purchase an item based on information we gave you and it was incorrect we will refund you in full - including shipping costs.
Payment Options
On checkout you have the option of paying by credit card - AMEX, Visa Mastercard - as well as by bank transfer. If you select Bank Transfer the bank account details and a reference number will be displayed at checkout and also emailed to you.
We do not charge your credit card until the goods are ready to ship
Warranty
All warranties on goods are Australian Warranties. Customers outside Australia should check with their local distributor of the product for warranty conditions. Customers outside Australia are responsible for shipping costs in both directions if they choose to have us perform warranty service.
In the event of a problem contact us by email or telephone prior to shipping faulty goods to us - items arriving without prior approval will be returned.
GST
All prices include the Australian 10% GST (Goods and Services Tax). International customers DO NOT HAVE TO PAY GST and the GST is deducted at Checkout. This only applies to goods shipped by us directly outside Australia - if you are a visitor here you have to pay GST on goods shipped to you locally - however, you may be able to claim a GST refund on departure under the Tourist Refund Scheme (TRS) - see below.
International Orders
Buyers outside Australia do not pay GST but are responsible for any duties or taxes incurred on entry to their country. All shipments delivered outside Australia are supplied with commercial invoices and HTS customs codes to speed processing through customs. Under no circumstances will we mark a delivery as a gift or provide incorrect values on the commercial invoice/customs declaration.
TRS - Tourist Refund Scheme for GST
To claim a refund you must: - Spend $300 (GST inclusive) or more with us and get a single tax invoice - multiple purchases can be consolidated into one invoice.
- Buy the goods no more than 30 days before departure
- Wear or carry the goods on board the aircraft or ship and present them along with your original tax invoice, passport and international boarding pass to a Customs Officer at a TRS facility
The refund only applies to goods you take with you as hand luggage or wear onto the aircraft or ship when you leave Australia. (So large items like tripods, may not qualify) The TRS is open to all overseas visitors and Australian residents, except operating air and sea crew Full details of the scheme are available from Australian Customs.
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Acratech Ball Heads
Weather Protection
