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Testimonial by: Andrew Hart 22-Jun-2012Date added: 22/06/2012
Title: First Class Service
This would have to be as good as it gets. I ordered my items (Acratech Ultimate Ballhead, Acratech Leveling Base and 2 Acratech Camera Plates) over the Internet from Brisbane in Queensland, Australia at approximately 1.00am on June 19, 2012. Greg Smith (who owns Photo & Video Accessories) acknowledged the Order at 1.02am by email (confirming that everything was in stock) and in a further email received at 10.40am the same morning Greg advised that the Order had been shipped. The goods were delivered to my home, well packaged and surrounded in protective bubble wrap, at 8.45am on 20 June, 2012. As well as that, I had some queries (forwarded by email) concerning the identity of one of my ordered items and the applicable Australian warranty given that all the items were manufactured in and sourced from the USA. Greg responded to each query in less than 2 hours and to my complete satisfaction. Acratech has got itself one hell of an Australian distributor! Congratulations to both parties, and a special thank you to Greg.
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